Frequently Asked Questions

Answer all of your questions

Purchases & Refunds

If you have had trouble getting your transaction completed, it may be due to a credit card error. There are a few common problems that could be the culprit. First, make sure that your name and address are entered exactly as they appear on your credit card statement, or the charge may be rejected. Next, please make sure you have correctly entered the expiration date and CVV code – this is a common cause of transaction failure.

► The balance on your bank account or credit card is not sufficient. You must first top up your bank account or credit card before you can make the payment.

► The payment is blocked by our system for security reasons.

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Refunds can be claimed when met the requirements. Refunds can be processed for any purchases by mistake or change of mind. Refunds should be requested with a reason to

Kindly note that we would not process the refunds after the course/event starts. We are here to help you and we are obligated to protect our instructors from any fraudulent activities.

Please note, however, that refunds are only available for courses purchased on the kimbosabe website (at ; any courses purchased through a third party website or the iOS app will not be eligible for refunds (for more details on refund restrictions, please contact us). For whatever reason, if you are unhappy with a course, please let us know by writing to We're here to help.

Kindly note, Unlimited Training for Intermediate and Beginner courses will not apply if you have taken an uninformed leave of absence of 3 or more days during the course schedule. The account will enter into an inactive state due to absence and you will have to pay an activation fee of $99 to activate the course. Kindly send an email within 30 days to, to request for activation with a reason for the absence.

If you have got a coupon and would like to redeem it. Kindly make sure you add the purchase to cart and during checkout, you would be asked for the coupon. Then you will be required to enter the coupon and the discount will be added accordingly.

Making Courses

The account name cannot be changed, you will be required to create a new account. However, if you do not have any other option than changing the account name. Kindly send an email to and we will be able to do that for you.
Click unsubscribe on the emails which you receive and you will be removed from our mailing lists.
Click on "Forget Password" during login. You can then change your password.
Missing mobile purchase
If you purchased a course on iOS or Android, it's possible that the course was not registered to your account. Please email your purchase receipt to
Multiple e-mail accounts
If you use multiple e-mail accounts or have a Facebook or Google account, try logging in with the associated e-mail addresses.

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